Understanding how IT systems work from the inside out is the foundational knowledge you need to successfully continue along the IT infrastructure pathway. But even along this more traditional path, there are some interesting options that may interest you. Senior infrastructure engineers average a higher salary than the annual salary of help desk engineers. Information engineers typically earn higher educational levels compared to help desk engineers.

It ensures IT pros have the skills needed to work in data centers or cloud environments. They will rely on you to provide timely and accurate solutions to their technical problems. Even though most help desk engineers have a college degree, it’s possible to become one with only a high school degree or GED.

What Do Help Desk Engineers Do?

Here’s how you can leverage your experience at the help desk as your transition to software development. A Desktop Support Specialist is focused on troubleshooting different software packages, hardware devices, and other peripherals. Browse through our resume examples to identify the best way to word your resume. Then choose from 5+ resume templates to create your help desk engineer resume. The eight most common skills for help desk engineers in 2023 based on resume usage.

These responsibilities can vary based on an individual’s specific job, company, or industry. As you move along in your career, you may start taking on more responsibilities or notice that you’ve taken on a leadership role. Using our career map, a help desk engineer can determine their career goals through the career progression. Review the job openings, similar jobs, level of education, and experience requirements for the Help Desk Engineer job to confirm that it is the job you are seeking. Customer service is the process of offering assistance to all the current and potential customers — answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Help Desk Engineer Related Jobs

We calculated that 8% of Help Desk Engineers are proficient in Troubleshoot, Help-Desk Support, and Technical Support. They’re also known for soft skills such as Customer-service skills, Listening skills, and Speaking skills. Some states are better than others when it comes to starting a career as a help desk engineer. The best states for people in this position are New Jersey, Connecticut, Pennsylvania, and Massachusetts.

Desktop support specialists are 2.1% less likely to earn a Master’s Degree and 0.6% less likely to graduate with a Doctoral Degree. The annual salary of desktop support specialists is $7,482 lower than the average salary of https://remotemode.net/s. The most common skills required to be a help desk engineer are troubleshoot, help-desk support, and technical support. CompTIA Linux+ validates the competencies required of an early-career IT pro supporting Linux systems. This credential is the only job-focused Linux certification that covers the foundational skills that hiring managers demand. Placing an emphasis on Linux skills can win you a job as a Linux administrator, systems administrator, network administrator or web administrator.

Help Desk Support Specialist IV

On the other hand, senior infrastructure engineers use skills like cloud, aws, azure, and powershell on their resumes. Even though help desk engineers and desktop support specialists are distinct careers, a few of the skills required for both jobs are similar. For example, both careers require troubleshoot, help-desk support, and technical support in the day-to-day roles and responsibilities. While similarities exist, there are also some differences between help desk engineers and desktop support specialist.

• Learn to support end-users accessing virtual apps and desktops as part of a Citrix solution…
• Even though help desk engineers and desktop support specialists are distinct careers, a few of the skills required for both jobs are similar.
• For example, both careers require troubleshoot, help-desk support, and technical support in the day-to-day roles and responsibilities.
• Having this stackable cert shows potential employers you have the skills required to analyze business operations, manage the flow of a workplace and identify customer needs.
• One of the perks of starting your IT career at the help desk is your exposure to the many pathways technology can take you in your career.

Help desk engineers and desk support technicians both require similar skills like “troubleshoot,” “help-desk support,” and “technical support” to carry out their responsibilities. A desktop support technician is responsible for assisting end-users with their network issues, grant authorization requests, and create user accounts. Desktop support technicians maintain the safety and security of networks, preventing unauthorized access and illegal dissemination of database information.